E-rate Assistance this Weekend and Next Week
Message Posted February 6, 2009
~ System unavailable Saturday 1 a.m. - 6 a.m. ~
~ Deadline is Thursday, Feb 12! ~
The SLD has announced that the Client Service Bureau (CSB) will be open this weekend from 9 a.m. - 6 p.m. to provide assistance to applicants. To reach CSB, call 888-203-8100. (Regular hours are from 8 - 8 during weekdays.) Call volumes are significantly higher during the last few days of the filing window, so you will generally reach an agent more quickly if you call this weekend or weekdays before 11:00 a.m. or after 3:00 p.m. (Hint: Hit '0' when you reach the automated attendant.)
In addition, I will be available this weekend to assist applicants with last minute questions (except on Sunday afternoon while I'm presenting the E-rate Audits workshop at PETE&C). Please e-mail me at jtschell@comcast.net.
Quick note: each year, on the weekend before the filing window closes, USAC reboots its systems to enhance the performance of the network in preparation for the large volume of online Forms 471 that come in during the last few days of the window. The Apply Online system will be unavailable from 1:00 a.m. to 6:00 a.m. EST on Saturday morning, February 7. Applicants will be able to see the Apply Online page but they will not be able to start a new form or work on an existing one while the system is offline.
-- Julie
P.S. Congratulations to the 573 PA applicants that filed as of last night (out of the 1200 that likely will submit).
Julie Tritt Schell
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