E-rate Assistance this Weekend and Next Week
Message Posted March 18, 2011
~ Deadline is Thursday, March 24! ~
~ Form 471 Server Error Advice ~
The SLD has announced that the Client Service Bureau (CSB) will be open this weekend from 9 a.m. - 6 p.m. to provide assistance to applicants. To reach CSB, call 888-203-8100. (Regular hours are from 8 - 8 during weekdays.) Call volumes are significantly higher during the last few days of the filing window, so you will generally reach an agent more quickly if you call this weekend or weekdays before 11:00 a.m. or after 3:00 p.m. (Hint: Hit '0' when you reach the automated attendant.)
In addition, I will be available this weekend to assist applicants with last minute questions. Please e-mail me at jtschell@comcast.net.
Many applicants are reporting receiving '471 Server Errors' when they click on certain buttons in the Form 471 and I expect this problem to grow increasingly worse next week as more than half of the applications nationwide file their Form 471 (a great reason to file this weekend). If you receive this error message, try the following:
In Internet Explorer: Go to Tools > Internet Options > Privacy > Sites > and add "www.usac.org" and "www.sl.universalservice.org" and click "Allow". Also, be sure you're using a PC to complete the form, as the new Form 471 doesn't seem to like Mac's.
If you still have problems, here is a list of other troubleshooting methods you can try: http://www.sl.universalservice.org/tipsAndTroubleshooting.htm.
Happy Filing!!
-- Julie
P.S. Congratulations to the 668 PA applicants that filed as of last night!
Julie Tritt Schell
PA E-rate Coordinator
717-730-7133 - o
717-730-9060 - f
jtschell@comcast.net
www.e-ratepa.org
Penn*link
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