Are You Receiving Credits on Both Cellular and Data Services?
Message Posted October 15, 2008
We have just discovered that some applicants receiving a combination of cellular and blackberry/data services from Verizon Wireless and who are set up to receive discounted bills may only be receiving (for FY 08) or have received (in FY 07) discounts on the cellular portion of their bills.
We have spoken with representatives from Verizon Wireless about this issue and where discounts are not being applied to both cellular and data services they say it is because Verizon Wireless was not notified that by the school or library that the applicant applied for and received E-rate approval for both cellular and data services.
The invoicing deadline for FY 2007 is October 28, so it is urgent that affected applicants notify Verizon Wireless of the discount discrepancy if they would like retroactive credits applied for FY services. Therefore, please follow these steps ASAP:
-- If you are a Verizon Wireless customer, AND
-- If you are receiving both cellular and blackberry/data or aircard services, AND
-- If you were approved for both cellular and blackberry/data services on the same FRN by the SLD, .....
-- Review one of your school or library's FY 2007 bills that contains discounts and do the math to ensure that you received discounts on both the cellular and data portions of the bill.
If you did NOT, you should contact Viola Baboola at Viola.Baboola@VerizonWireless.com and explain that you believe you may be missing discounts on the data portion of your bill. She will ask you for a breakdown of how many lines of each service were approved by SLD, your billed entity number, FRN, etc, so please have this information ready. You must send her this e-mail by Friday, October 24 at the latest.
If you are receiving discounted bills for FY 2008, you should also check one of those discounted bills to ensure that the discounts are being applied accurately. In those situations, you should notify Viola, but it is not as urgent because the October 28, 2008 deadline only applies to FY 2007 services. If you have not yet contacted Verizon Wireless but would like discounted bills for FY 2008, please make sure to provide them with enough information related to your bundled services when you request discounted bills.
If you are not a Verizon Wireless customer, but received bundled services from another provider, you also will want to take these steps to ensure that your cellular carrier is providing you with the discounts you deserve on your bundled services.
Julie Tritt Schell
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