{"id":18631,"date":"2017-02-24T02:07:29","date_gmt":"2017-02-24T02:07:29","guid":{"rendered":"http:\/\/e-ratepaorg.local\/?p=18631"},"modified":"2017-02-27T02:09:45","modified_gmt":"2017-02-27T02:09:45","slug":"extended-csb-hours-this-weekend","status":"publish","type":"post","link":"https:\/\/e-ratepa.org\/?p=18631","title":{"rendered":"Extended CSB Hours This Weekend"},"content":{"rendered":"<p>February 24, 2017<\/p>\n<p>~ EPC System Down Beginning Sunday at 7 pm ~<br \/>\n~ Most Common Problems Explained ~<\/p>\n<p>Because of the Admin Window Deadline of Sunday night, USAC has just announced that the Client Service Bureau will be open this weekend from 9 a.m. \u2013 6 p.m.\u00a0 Their number is 888-203-8100.\u00a0 I do not recommend that you leave a message if prompted to do so (ever), but instead continue to hit \u201c0\u201d until you reach a live operator.\u00a0 Likewise, they should be manning the Customer Cases created in EPC as well.<\/p>\n<p>Also, although the Admin Window Deadline is technically Sunday, February 26 at midnight, it appears that EPC will actually be unavailable due to system maintenance from 7 \u2013 10 p.m. on Sunday.\u00a0 Therefore, you should consider Sunday at 7:00 p.m. your absolute deadline for making changes to your school\u2019s EPC profiles\/adding schools, etc.<\/p>\n<p>Based on your calls and e-mails over the last few days, here are the items that are causing problems for applicants:<\/p>\n<p>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To change the data for a school, click on the name of the individual school on your Landing Page, THEN click Manage Organization.\u00a0 Many people are clicking on the name of the District, and then Manage Organization \u2013 which will only allow you to edit the data for your main District\u2019s page \u2013 not each individual school\u2019s page.<\/p>\n<ul>\n<li>If the system won\u2019t allow you to submit, it\u2019s likely because there is a red \u201cState LEA Code 6-Digits Error\u201d. \u00a0This is a known issue in EPC that won\u2019t be fixed until after the Admin Window closes.\u00a0 Simply delete all of the digits in the State LEA Code field and then hit submit.\u00a0 All of those codes are optional.<\/li>\n<\/ul>\n<p>I\u2019ll be checking e-mail all weekend, so don\u2019t hesitate to reach out to me with questions!<\/p>\n<p>&#8212; Julie<\/p>\n<p>Julie Tritt Schell<br \/>\nPA E-rate Coordinator<\/p>\n<p>717-730-7133 &#8211; o<br \/>\n717-730-9060 &#8211; f<br \/>\n<a href=\"mailto:jtschell@comcast.net\">jtschell@comcast.net<\/a><br \/>\n<a href=\"http:\/\/www.e-ratepaorg.local\">www.e-ratepa.org<\/a><\/p>\n<p>Penn*link<\/p>\n\n<div class=\"twitter-share\"><a href=\"https:\/\/twitter.com\/intent\/tweet?via=eratepenn\" class=\"twitter-share-button\" data-size=\"large\">Tweet<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>February 24, 2017<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[52],"tags":[],"class_list":["post-18631","post","type-post","status-publish","format-standard","hentry","category-listserve_archive"],"_links":{"self":[{"href":"https:\/\/e-ratepa.org\/index.php?rest_route=\/wp\/v2\/posts\/18631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e-ratepa.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/e-ratepa.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/e-ratepa.org\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/e-ratepa.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=18631"}],"version-history":[{"count":0,"href":"https:\/\/e-ratepa.org\/index.php?rest_route=\/wp\/v2\/posts\/18631\/revisions"}],"wp:attachment":[{"href":"https:\/\/e-ratepa.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=18631"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/e-ratepa.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=18631"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/e-ratepa.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=18631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}