How to Change Contact Info on E-rate Forms and in SLD Database

June 12, 2014

This is the time of year that many schools and libraries experience change in the staff that complete the annual E-rate forms. The following information provides instructions on how to change the contact information for both the PA E-rate listserve and existing E-rate forms, as well as how to change a school or library’s name, mailing address and phone number in the USAC database. Service providers should use the Form 498 to change their contact information in the USAC database.

PA E-rate Listserve:
E-mail Julie at with the following information:
– Name, e-mail address and organization of person joining PA E-rate listserve
– Name, e-mail address of person who should be removed from PA E-rate listserve

USAC Entity Information Changes
To make a permanent change to a school or library entity’s name, address, central phone number or fax number in the USAC database (the information that is pre-populated on the E-rate application forms — not the contact information), call the USAC Client Services Bureau (CSB) at 888-203-8100 and make the request. Be sure to have the entity’s Billed Entity Number (BEN) ready when you call.

E-rate Contact Information Change Request
To change the contact information on previously submitted forms, write a request on your organization’s letterhead and include the following information:
– Billed Entity Number
– Form Application Number (indicate whether it’s a Form 470, 471, 486, BEAR, etc.)
– Old Contact Information
– New Contact Information (include name, phone, fax, e-mail)
– Preferred Mode of Contact (phone, fax, e-mail)
– Signature and Title of Person Requesting the Change

Fax signed request to:
Contact Information Change Request (973) 599-6526
Or mail to:
Contact Information Change Request
Schools and Libraries Division – Correspondence Unit
30 Lanidex Plaza West, PO Box 685
Parsippany, NJ 07054-0685

The new contact person will be notified using the preferred mode of contact when the change request has been processed.

– Julie

Julie Tritt Schell
PA E-rate Coordinator

717-730-7133 – o
717-730-9060 – f

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