E-rate Assistance this Weekend and Next Week
May 20, 2016
~ Deadline for Schools is Thursday, May 26! ~
The SLD has announced that the Client Service Bureau (CSB) will be open this weekend from 9 a.m. – 6 p.m. EDT to provide assistance to applicants. To reach CSB, call 888-203-8100. Next week CSB will be open until 10 p.m. Monday – Wednesday, and until 12:30 a.m. on Friday (late Thursday night). Call volumes are significantly higher during the last few days of the filing window, so you will generally reach an agent more quickly if you call this weekend or weekdays before 11:00 a.m. or after 5:30 p.m.
In addition, I will be on e-mail all weekend, as well as next week, to assist applicants with last minute questions. The best way to reach me is always through e-mail — firstname.lastname@example.org.
Julie Tritt Schell
PA E-rate Coordinator