USAC Update on EPC Problems

September 23, 2016

If you tried to access the E-rate Productivity Center (EPC) this week and had difficulties, please know it’s not your imagination.  USAC just issued the News Brief below explaining the issues and trying to reassure that they are working as hard as they can to get them resolved soon.  If you’re still waiting for your FY 2016 E-rate application to be funded, the delay also can be attributed to the technical problems USAC has had with implementing the new EPC system.  There is plenty of money in the fund to fund all Category 1 and Category 2 requests so please rest assured that your application will be reviewed and (assuming you followed the rules) funded in the coming weeks/months.

– Julie

Julie Tritt Schell
PA E-rate Coordinator

From: SL News Brief []
Sent: Thursday, September 22, 2016 4:51 PM
To: Julie Schell
Subject: SPECIAL EDITION – Update on EPC Known Issues

View this message as a web page

September 22, 2016

Update on EPC Known Issues

Over the last week, the E-rate Productivity Center (EPC) has been experiencing intermittent delays and outages. USAC is working to resolve these performance issues. We apologize for any difficulty you have experienced using the system this week. As you know, we have been working to implement system changes over the last few months to make for a simpler, faster, and more efficient application and commitment process for all users.

We have identified the system issues causing these outages and have continued to work around the clock to implement fixes. While we are optimizing the system, we are limiting certain functions that are particularly resource intensive for EPC, so some users may experience reduced functionality for a short period of time.

To help EPC performance in the short-term as we resolve the system issues, service providers can only download the most recent Funding Commitment Decision Letters (FCDLs) from Funding Year 2016 waves 10-13. Going forward, we strongly encourage service providers to download FCDLs as they become available, rather than waiting to download them all at once. We will continue to make certain regenerated FCDL waves available for download, but it may take several days for us to make all waves available. We will let you know when additional waves are available through our website.

In addition, we will continue to update the Latest News section of the Schools and Libraries website any time the EPC system is unavailable.

We recognize this past week has been challenging for all of you. Thank you for your patience and we apologize for the inconvenience.



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