How to Change EPC Account Administrators

October 11, 2016

A common question lately is how can a school or library change their Account Administrator in EPC.  There are two ways (easy and not as easy):

1)       If the previous AA is still at the school or library (or if you can still ask them to do it even though they no longer work there):

To become the AA, the person first must be a “User” in your EPC portal.  If the new AA is already a User, the current AA simply selects > Name of Entity on Landing Page > Related Actions > Modify Account Administrator and selects the User that should be the new AA.  If the new AA is not already a User in EPC, the current AA selects > Name of Entity on Landing Page > Related Actions > Create New User and enters the new user’s information (including giving them Full Rights to all the forms).  The EPC system will then send an automated e-mail to the new user asking them to log-in to EPC, establish their password, and accept their EPC Terms and Conditions.  After they’ve done this, the current AA can click on Modify Account Administrator and designate the new user as the new AA.

2)      If the previous AA is no longer available:

E-mail the following information to USAC at: (use the school or library’s e-mail account)

“I am writing to ask to be set up as the new Account Administrator in our EPC Portal. The previous AA has left the organization.”



Billed Entity Number (BEN):





After that, USAC will establish you as a “User” in your organization’s EPC portal and the system will send an e-mail telling you to log-in to your EPC account and accept the Terms and Conditions.  Before you can do this, you will have to establish your EPC password which is done by clicking on the “Forgot Password” link on the EPC log-in page.  Please note that the Terms/Conditions that must be accepted in the portal are not the same as accepting the password terms/conditions.

After logging in to EPC and accepting the T/Cs, you must send another e-mail to telling them you have accepted your T/Cs and ask them to set you up as the Account Administrator.

I realize either process sounds a bit daunting, but it should be able to be done very quickly.  Either way, please also send me an e-mail so I can subscribe the new User to the PA E-rate listserve.  If you have any questions, please don’t hesitate to contact me at

– Julie

Julie Tritt Schell

PA E-rate Coordinator

717-730-7133 – o
717-730-9060 – f


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